Disputes and potential claims are normally prevented through a partnering and a transparent relationship with the contractor – good communication, no surprises and fairness. Constant communication between the Resident Engineer and the contractor’s representatives can help to prevent the further risk of claims and greatly minimize the owner’s risk. Such issues are best handled quickly and at the lowest level, normally in the field, when the provisions of the Contract allow for such resolution. Should disputes or potential claims arise during the life of the Contract, Ghirardelli’s Resident Engineers will verify that the circumstances pertaining to the issue(s) is documented in writing. The Resident Engineer will discuss the issue(s) with the Project Manager; perform the necessary investigation to determine merit and entitlement then present recommendations. Our staff will help to ensure the administrative processes for dispute resolution and potential claims are adhered to and the appropriate documentation prepared, collected and filed in preparation for further claims processes or litigation.